Once your order is placed there are no refunds or exchanges on cosmetic products, vegan furs, makeup brushes or Brazilian hair extensions …exchanges in some cases for clothing items.
U.S. shipping is $3.00 to 20.00. International shipping is $8.00 to 50.00. We will send a final invoice for shipping for all international orders. Why? Packages sent internationally are based on weight, we have to weight the item/s first in order to determine the shipping cost. International orders will not ship out until the International shipping fee is paid, or item will be refund minus shipping fee.
Please allow at least 1-12 business days for all items to ship from the date the order is placed. Business days doesn’t include weekends or holidays. Most of our cosmetic products are freshly made to order for a longer shelf life. All orders are shipped with the United States Postal Service. Once an order is delivered with proof from the tracking number (Tracking numbers are not available for International orders), Five11 Cosmetics/Fashion and Jaycee’s Collection does not hold liability if the package has been damaged, stolen or misplaced. If you have a package that is damaged, stolen or misplaced please contact the United States Postal service with your tracking number. Please also check your shipping address, we are not responsible if you provide an incorrect mailing address. Please make sure your address is correct via paypal.
Please be aware all of our matte lip gloss have a rose or vanilla scent. Also note that lip products can reflect differently on different skin tones, and lighting. If you have questions about ingredients used in any of our products please email us. We are not responsible for any allergic reaction or breakout.
About glitter: The FDA has not approved glitter and has not issued regulations on the use of glitter either. The FDA considers glitter as an color additive and is not listed on their list of approved color additives. Glitter is approved in the European Union for cosmetics uses and reached their EU’s guidelines. Glitter products are not permitted for use in any cosmetic in the United States. Glitter and our cosmetic products are to be used at your own discretion.
Vegan furs: We recommend you to order two sizes up from your shirt or coat size, depending on your desire fit. For a true fit to size please, order one size up. For a more relax fit please, order 2 sizes up from your shirt or coat size. Since all vegan furs are made to order, we not not accept returns. If you have any questions or about custom orders please email us at Five11fashion@yahoo.com.
Thank you and we appreciate your business!